![]() ![]() ![]() The representative actually felt bad and did apologize and expressed how sorry he was over the terrible situation I’d been put in but still, reluctantly, did let me know that the company would probably do everything in their power to avoid making it right and would fight any attempt made on my part to get a refund. When I called the support line, I waited on hold for over 40 minutes before speaking to a human being who did nothing other than cite their terms and conditions and said there was nothing to be done. Not only was their service not fulfilled, but their support staff seems to be EXPERTLY trained in making excuses for their bad (or complete lack of) service, instead placing the blame on their customers as opposed being helpful or remorseful. I strongly advice not to book with this company if you want to get to your destination. My flight was scheduled to arrive at 10:30pm and the airport staff (including the OFFICIAL ground transportation supervisor on call) confirmed they had not seen a representative from eTransfers on site since way before 10:00pm. Not only did they leave me stranded at the airport with no way of getting to my hotel (the airport staff confirmed their representatives had left the premises way before my scheduled arrival), but to make matter worse, they refused to refund the cost of the transportation, which I obviously had to pay in advance, when the service was not provided. You will end up paying a lot more to get where you need to and the company will do nothing to make up for it. Do not be fooled by this website’s lower price for ground transportation.
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